Rafaela s.

Hi! I'm a Service Manager and Customer Support Specialist with over 12 years of experience delivering exceptional support and leading teams in fast-paced environments. Throughout my career, I have contributed to projects for global organizations, including Microsoft and Google-related initiatives. I specialize in building efficient support operations, creating processes and SOPs from scratch, managing support teams, and ensuring outstanding customer experiences. I have hands-on experience with Microsoft 365 platforms, including Dynamics 365 and LMS365, and I am currently expanding my expertise in Azure technologies. Whether you need a reliable professional to improve your support operations, assist your customers, document processes, or coordinate teams, I bring a proactive approach, strong communication skills, and a commitment to delivering high-quality results. I pride myself on being organized, detail-oriented, and easy to work with. My goal is simple: help your business run smoothly while providing the best possible experience for your customers. Let's connect and discuss how I can support your next project! "Rafaela is a super reviewer. Very professional with great communication. Her management skills are astounding, she always went above and beyond the task, always encouraging and pushing the team to work hard and stick to deadlines." "Thank you for a job well done. This freelancer has a great flexibility in dealing with variables at work and has shown a very professional attitude throughout the project's life cycle. Definitely recommended to work with." "Amazing freelancer. Highly recommend!" "Rafaela is a great team member! Looking forward to our next collaboration." "Rafaela has been a great help to our project and has proven an excellent command of her skills. Thank you, Rafaela!"