Bruno S.
Customer Support Success Specialist | Churn Reduction & Account Growth
In today’s market, support isn't just about answering tickets—it's about retaining revenue. I specialize in bridging the gap between reactive support and proactive success. By combining technical troubleshooting with a deep understanding of customer goals, I help brands turn frustrated users into long-term advocates. I help businesses: Reduce Churn: Identifying red flags before a customer leaves. Streamline Support: Setting up workflows that cut response times by 30%+. Drive Success: Onboarding new users to ensure they see immediate value in your product. If you’re ready to move from reactive support to a proactive success architecture, let’s talk. Send me a message or an invite to start the conversation.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $24k
Billed in all: $405,975$406k
$8k in the last 6 months
Across 4 contracts
Across 174 contracts
Earnings, last 30 days
Skill rankings: Top 0.81% in Appointment Setting
Top 1% in 3 of 15 skills, ranked by MRR among everyone on Upwork with the skill.
- #11Cold Call913 freelancers · 🇧🇷 #1Top 1%🇧🇷#1 of 6
- #32Outreach Strategy1,628 freelancers · 🇧🇷 #1Top 2%🇧🇷#1 of 12
- #40Cold Email2,025 freelancers · 🇧🇷 #1Top 2%🇧🇷#1 of 8
- #40Sales Development1,688 freelancers · 🇧🇷 #2Top 2%🇧🇷#2 of 15
- #42Appointment Setting5,158 freelancers · 🇧🇷 #1Top 0.81%🇧🇷#1 of 11
- #46Phone Support5,089 freelancers · 🇧🇷 #1Top 0.90%🇧🇷#1 of 23
- #51Customer Retention2,511 freelancers · 🇧🇷 #1Top 2%🇧🇷#1 of 21
- #63Internet Marketing2,544 freelancers · 🇧🇷 #2Top 2%🇧🇷#2 of 18