Michelle D.

Customer Support & Virtual Assistance Made Easy — I’ll Handle the Details for You! Hi there! 👋 With years of experience as a full-time freelancer on Upwork, I’ve developed the skills to handle a wide variety of support tasks with professionalism and efficiency. I can help you with: ✅ Customer support (email, chat, and order inquiries) ✅ Order processing, fulfillment & tracking ✅ Sales, returns, refunds, disputes, reservations & claims ✅ All-around Virtual assistance for businesses ✅ Technical & Billing Support, Mobile Device Management (MDM) ✅ Dispute Resolution & Chargeback Management (Shopify, PayPal, Klarna) I’m experienced with tools and platforms such as: ✅ E-commerce & Order Management: Shopify, AliExpress, Oberlo, Dropified, Order-In, Catertify ✅ Customer Support Platforms: Zendesk, Freshdesk, Gorgias, Gmail, Zoho, HelpScout ✅ Productivity & Collaboration: Google Sheets, Google Docs ✅ Shipping & Fulfillment: ShipStation, Teapplix, Dopified ✅ Sales & Marketing Tools: ClickFunnels ✅ Accounting & Business Management: Xero, CHQ, Klarna, PayPal My core strengths include: ✅ Professionalism & reliability ✅ Fast learning & adaptability ✅ Excellent communication skills with global clients and teams ✅ Meeting deadlines while maintaining high quality ✅ A strong focus on client and customer satisfaction I take pride in delivering results that meet your exact needs and ensuring your customers receive the best service possible. If the skill you need isn’t listed above, don’t worry—I’ll learn it for you! Let’s work together to streamline your operations and help your business grow. 🚀