Jocelyn C.

Professional Summary Healthcare professional with 20 years of diverse experience as a Registered Nurse, Licensed Medical Technologist, and Clinical/Virtual Healthcare Support Specialist. Recent expertise includes health coaching, patient communication, medical documentation, and staff training in US-based telehealth and preventive medicine practices. Skilled in charting, EHR systems, auditing, and workflow optimization. Recognized for adaptability in both clinical and remote environments, with strong contributions in patient care, compliance, and team development. Professional Experience PrevMed Health – Remote Health Coach & Documentation Specialist | Feb 2024 – Aug 2025 • Provided preventive health coaching and direct patient communication. • Managed chart documentation, charting accuracy, and patient intake coordination. • Trained new health coaches and employees on workflow, EHR use, and patient engagement strategies. • Supported providers with patient follow-ups, lab/imaging requests, and communication protocols. Bright Heart Health – Remote Team Leader, Laboratory Support | Sep 2022 – Dec 2023 • Led team workflow for uploading and reviewing laboratory results. • Coordinated with partner labs to resolve missing/incomplete results. • Reported and interpreted in-house drug screen results for providers. Wellness Coach | Feb 2020 – Sep 2022 • Guided patients in creating personalized wellness plans. • Strengthened provider–patient relationships to improve outcomes and retention. WRS Health – Remote Clinical Support (QA Specialist) | Oct 2015 – Dec 2019 • Conducted EHR testing and troubleshooting; created compliance reports for MIPS clients. • Trained and provided support to providers on EHR and documentation standards. CVH Care – Remote Clinical Auditor (Medical Charts) | Jul 2015 – Oct 2015 • Audited medical records for ICD coding accuracy and compliance with home health protocols. Freelance / Upwork – Remote Freelancer | Jan 2015 – Present • Delivered virtual assistant, medical transcription, medico-legal summaries, and research support for healthcare and legal clients. • Supported providers with ICD/CPT coding, claims summaries, and paralegal research for injury cases. Earlier Career Experience (2005 – 2014) • Instructor, University of Immaculate Conception – Medical Laboratory Science Department • Medical Technologist & Nurse, Community Health & Development Cooperative Hospital • Insurance Agent, Philam Life Core Competencies • Electronic Health Records (EHR) & Chart Documentation • Patient Communication & Health Coaching • Staff Training & Onboarding • Clinical Documentation & Chart Auditing • Telehealth & Preventive Medicine Support • Workflow Optimization & Team Leadership • Medical Transcription & Scribing • Paralegal/Medicolegal Case Support Education Teacher’s Certification – University of Immaculate Conception, 2015 BS Nursing – Brokenshire College, 2005 BS Medical Technology – San Pedro College, 2002 Certifications & Licenses • Registered Nurse – Philippines (2005) • Licensed Medical Technologist – Philippines (2003) • HIPAA Awareness for Healthcare Providers (valid until Jan 2026) • Screening, Brief Intervention, and Referral to Treatment (SBIRT), UCLA ISAP (2020)