Joe A.

I hold over 12+ years of professional experience. Worth noting is my extensive background in phone, email and chat support, order processing, recruiting, account/project management, and technical consultancy. I have extensive knowledge in customer service and technical support with years of experience in various top-tier industries in different fields of support. I excel in the workplace by providing passionate energy and strong desire to create milestones. I have vast experience and exposure in many aspects of Helpdesk Management, CRM, ERP, and other Cloud-based systems i.e., Zendesk, Velaro, Zopim, Freshdesk, Kayako, Salesforce Desk, OSTicket, Help Scout, Slack, Ryver, NetSuite, Five9, Asana, Zoho, Salesforce CRM, Basecamp, Member Mouse, Intercom, Magento, SAP ERP, Gorgias, Shopify, Melprints, Braintree, Stripe, AliExpress, WePay, Oberlo, Atlassian JIRA, Helpshift, and other online working platforms/tools. As a Civil Engineer, I have handled, lead and supervised various vertical/horizontal construction projects and residential/commercial structures as a Project Coordinator, Office Engineer, Structural/Architectural Engineer, QA/QC and Quantity Surveyor in the past 10 years. I am proficient in using AutoCAD, Revit and other Engineering softwares. I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas, enthusiasm, and has a positive work attitude. Try me out!