Debbie H.

Hi, I’m Debbie, a UK-based Customer Support Specialist with 30+ years’ experience helping businesses deliver excellent customer service and keep their day-to-day operations running smoothly. I help businesses look after their customers through friendly, professional and reliable email and live chat support. Whether it’s responding to enquiries, resolving order issues, managing subscriptions, processing refunds or dealing with more complex customer problems, I take ownership and make sure customers feel heard and supported. I understand that good customer service is about more than answering questions. It’s about protecting your brand’s reputation, resolving issues efficiently and giving customers a reason to come back. **How I can help your business** ✅ Customer support via email and live chat ✅ eCommerce customer service and order enquiries ✅ Returns, refunds, replacements and delivery issues ✅ Subscription management and customer account queries ✅ Inbox management and customer communications ✅ Handling complaints and escalations professionally ✅ CRM management and accurate record keeping ✅ Shopify administration and website updates ✅ General back-office and administrative support **Systems and platforms I’ve worked with** Shopify, Crisp, Twist, Spark, Capsule CRM, Bullhorn, Stripe, Paddle, Xero, Google Workspace, and various LMS and training platforms. I’m comfortable learning new systems and adapting to your existing processes, so I can integrate into your business without creating extra work for you. **What you can expect when working with me** I’m organised, proactive and dependable, with a calm approach to customer issues, even when things get busy. I work independently, use my initiative and understand the importance of clear communication, attention to detail and following through on tasks. With experience across eCommerce, online services, training and assessment businesses, I’m comfortable dealing with a wide range of customer enquiries and working behind the scenes to ensure everything runs as it should. **Looking for ongoing customer support?** I’m particularly interested in building long-term working relationships with businesses that need consistent, reliable support. I’m happy to discuss ongoing weekly arrangements or retainers that provide dependable availability and continuity for your customers. Please note: I specialise in online support and do not offer phone-based customer service. If you’re looking for an experienced, approachable and trustworthy person to take care of your customers and give you one less thing to worry about, I’d love to hear from you. My standard hourly rate reflects my experience and the level of support I provide. However, I’m open to discussing a negotiable rate for longer-term contracts with guaranteed, consistent hours. If you’re looking for a reliable person to become a regular part of your business and can offer a commitment to ongoing work, I’m happy to discuss an arrangement that works for both sides.