Diana Rachel V.

Hi, I’m Diana — a results-driven Virtual Assistant with over 17 years of experience providing outstanding customer support, admin assistance, and research for global teams. Who I help: Small businesses, startups, and growing teams who need a reliable, detail-oriented partner to manage customer interactions, admin tasks, and research projects efficiently. What I deliver: ✅ Fast, friendly, and empathetic customer support (email, chat, ticketing) ✅ Organized and accurate admin support to keep your business running smoothly ✅ Thorough research and lead generation to fuel your growth ✅ Data entry and reporting with high accuracy ✅ Basic website and content updates Why clients choose me: ✔ Over 17 years of customer service & virtual assistance experience ✔ Proven track record in BPO, SaaS, and remote environments ✔ Skilled in CRM tools (Zendesk, HubSpot, etc.) ✔ Tech-savvy and adaptable to new tools and workflows ✔ Committed to error-free work and meeting deadlines ✔ Flexible availability across EST, PST, UK, and AU time zones My tool stack includes: • Zendesk, HubSpot, MailChimp • Google Suite, MS Office • Canva, Photoshop (basic) • Trello, Slack, Zoom, Skype • Hunter.io, SalesQL, ZeroBounce • WordPress (basic updates) If you’re looking for a reliable Virtual Assistant who goes the extra mile to help you and your customers succeed — let’s connect! I’m ready to support your business any day, any time. Availability: ✅ 7 days a week ✅ Flexible across global time zones (EST, PST, UK, AU)