Sophie M.

I am an organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. With my outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. I have a proven track record in resolving and reducing customer complaints and meeting customer service level agreements. Competently implemented new CRM software system and trained staff to maximize the benefits of technology to achieve excellent customer satisfaction levels. I am responsible for successful strategic initiatives to improve team productivity and increase staff retention. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. I have a strong ability to multi-task, priorities, able to organize, train and monitor teams.