Paulo B.

Are you looking for someone with: 🏆 Over 10 years of experience in Customer Service and Tech Support ⏰ 5,300+ hours of successful projects on Upwork ⭐️ 100% Job Score, Top Rated, and consistently earned 5-star reviews for exceptional service ✅ Flexibility to work in any time zone 🧠 A multi-skilled, adaptable professional who is easy to collaborate with? Look no more! I am a results-driven professional with relevant experience in data analytics and extensive experience in tech support and customer service. Proven track record in resolving technical issues with strong communication, organization, and analytical problem-solving skills. Experienced in managing spreadsheets for RMA and business reports, including updating and migrating product and inventory data, sales history, and customer information. Demonstrated capability as a Junior RTA, focusing on SLA adherence, tracking agent performance metrics, and generating performance reports. Passionate about leveraging my diverse background, I am transitioning into data analytics to contribute effectively with a blend of technical expertise, customer-focused solutions, and analytical thinking. I apply my proficiency in Google Sheets, Excel, R, Python, SQL, and Tableau to drive data-driven decision-making and insights. At Hana Florist POS, I supported florists with order management and POS system usage, troubleshooting technical issues with computers, modems, printers, and cash registers remotely. I reviewed and interpreted sales, deliveries, customer orders, and accounting reports and assisted in updating and migrating data to ensure accuracy and streamline operations. Previously, at Robot My Life, I provided exceptional support for home robotics products, handling product inquiries, resolving technical issues, and assisting with installations. I also managed RMA records, ensuring efficient tracking and processing of returned items. At Concentrix, I excelled in troubleshooting technical issues for smartphones and smart home devices, maintaining high customer satisfaction. I also gained experience as a Junior Real-Time Analyst, assisting with workforce operations, ensuring SLA adherence, tracking agent performance metrics, and generating data analysis reports. These experiences have equipped me with a solid skill set in technical troubleshooting, customer support, and data analysis, laying a strong foundation for my transition into a data analyst role.