Joven J.

CS Team Manager / Operations Supervisor

To join an interactive organization that offers me a constructive workplace for communicating and interacting with customers and people. And also, to build a long-term career in this industry with opportunities for career growth. • Customer Service Expert • Impeccable English Communication Skills • Strong Skills in Leadership, Analytics, Problem Solving, and Decision-Making • Extremely Reliable • Able to adapt and learn new products and processes quickly I have worked in the BPO Industry for 10 years and played different roles in that span of time. I started as an agent/representative, assisted customer inquiries both via phone calls and Live Chat. I eventually got the Team Manager promotion in 2012 for Live Chat support catering to Australian customers. This role’s main responsibility is to make sure that I and my staff deliver world-class customer service that results in Customer Advocacy with the business. I have also worked in an international headquarter of an Australian company located here in the Philippines under the team called “Footprint and Strategy Planning" as a manager. Our focus is setting up contact center startups and footprints offshore - I was deployed to India to look after the India Operations. I have an amazing background in Customer Service, Technical Support, and Sales. I am confident that with all the experiences and skills I have just listed, I can be an asset to your team/company. I can adapt and learn fast. I have had great client relationships and can certainly work harmoniously with a team. Customer Service : • Chat and Email support • Inbound and Outbound Call Handling • Subject Matter Expert • Operations Supervisor Administrative Work: • Proficiency in Microsoft Office and Google Docs • Data Entry CRM: • Freshdesk • ZenDesk • Shopify • Shopbase • Etsy • Salesforce Telephony applications: • Zoom • Google Meet Data Entry: • Google Docs • Google Sheets • Microsoft Office • PDF Forms