Andreas H.

I am a customer care and technical support professional with over 15 years of experience in customer support and 3 years as a Tier 2 helpdesk agent, mainly supporting Linux server environments for mid-sized and large companies. My experience includes 1st and 2nd level support in 24/7 contact centers, with a strong focus on customer satisfaction, SLA, and NPS. I have hands-on experience with Linux servers, hosting and cloud environments, Plesk, SSL certificates, domains, and WordPress, supporting both private and business customers. I have been working with language models and neural network concepts for several years through school, university lectures, and private use. I understand how LLMs work conceptually and how to integrate AI-based tools into existing support workflows, including basic setup, configuration, and practical usage. While I am not an LLM expert, I am confident in using, integrating, and learning AI systems efficiently. I am native in German and fluent in English, empathetic, structured, and experienced in remote, hybrid, and weekend work. I work well in team-oriented and Scrum-based environments and focus strongly on customer happiness and reliable support delivery. If you are looking for a dependable customer care expert with solid Linux knowledge and an understanding of AI-supported and integrated workflows, I would be happy to support your team.