Marc Erick C.

As a seasoned professional with over 14 years of experience in the ITO and SaaS industries, I specialize in client onboarding, application support, and customer success for startups and growing platforms. I’ve worked with companies like Google, BlueJeans, and Appen, supporting teams with everything from technical troubleshooting to full onboarding implementation and training. I know the value of clear communication, timely support, and smooth handovers. Whether you’re onboarding new users, managing day-to-day client interactions, or streamlining your support processes, I’m here to make that experience seamless—for you and your customers. Here’s what I bring to the table: A strong background in SaaS onboarding and client implementation Hands-on experience with manual application testing and configuration Technical support across email, live chat, and video conferencing Familiarity with Stripe, Helpscout, Salesforce, Jira, and Zendesk Task and project management using Trello, Asana, and Notion Content creation and social media support using Canva Reliable, responsive, and detail-oriented approach to all admin tasks Whether it’s helping your team scale or giving your clients a five-star onboarding experience, I focus on keeping things smooth, organized, and stress-free. Let’s connect if you’re looking for someone who can jump in quickly, adapt fast, and take the pressure off your plate.