John Louis D.

Top-Rated Freelancer | Customer Support | Sales Rep | Customer Support Manager If you're looking for someone who can handle customers, close sales, and manage operations without constant supervision - I’ve got you covered. With 10+ years of experience working with US and Australian companies, I help businesses improve customer satisfaction, increase sales, and streamline support systems. I don’t just answer tickets, I solve problems, retain customers, and drive revenue. 💼 What I Can Do for You: ✔ Customer Support (Phone, Email, Live Chat, Screen Share) ✔ Technical Support & Troubleshooting ✔ Billing & Disputes (Refunds, Chargebacks, Collections) ✔ Cold Calling & Sales (Lead Generation, Upselling, Closing) ✔ Amazon Store Management & Dropshipping ✔ Airbnb / Guesty Guest Support ✔ Team Lead / SME / QA Support 📊 Proven Results: 95–100% Customer Satisfaction (CSAT) +20–30% Sales Increase through upselling & retention Faster resolution times & improved workflows Trusted with high-volume accounts & sensitive billing issues 🛠 Tools I Use Daily: Salesforce • Zendesk • Zoho • Slack • Jira • Five9 • Aircall • Guesty • Airbnb • Airtable • RingCentral • Google Workspace • and more 💡 Why Clients Hire Me: I’m reliable, proactive, and results-driven. Whether you need someone to handle support, boost sales, or manage your operations, I can jump in and deliver immediately.