Everette P.
Virtual Assistant/ Customer Service Representative
With more than ten years of tenure as a customer support agent, I have refined my abilities to deliver outstanding service and address customer inquiries with efficiency. Noteworthy is my achievement of sustaining an impressive 98% customer satisfaction score consistently over a year, underscoring my unwavering commitment to surpassing customer expectations. Additionally, I have a proven track record of resolving 90% of customer complaints within the first call, substantially elevating first-call resolution rates and enriching the overall customer experience.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $7.5k
Billed in all: $205,576$206k
$7.5k in the last 6 months
Across 22 contracts
Earnings, last 30 days
Skill rankings: Top 7% in Adobe Photoshop
Ranked by MRR among everyone on Upwork with the skill.
- #844Phone Support5,089 freelancers · 🇵🇭 #453Top 17%🇵🇭#453 of 2,568
- #1,724Online Chat Support11,527 freelancers · 🇵🇭 #1,049Top 15%🇵🇭#1,049 of 6,896
- #1,782Email Communication14,123 freelancers · 🇵🇭 #1,000Top 13%🇵🇭#1,000 of 6,862
- #2,570Adobe Photoshop39,405 freelancers · 🇵🇭 #385Top 7%🇵🇭#385 of 4,768
- #4,890Customer Service37,167 freelancers · 🇵🇭 #2,544Top 13%🇵🇭#2,544 of 18,590