Susan G.

Thank you for passing by my profile! I am a Top Rated Plus Upwork freelancer with over a decade of experience in administrative support, customer service, and business operations. I possess strong communication and organizational skills and am highly proactive, dependable, and thorough, with a clear focus on keeping work efficient, accurate, and well-organized. I am well-rounded and adaptable, and I am comfortable managing different responsibilities, learning new systems, and supporting the day-to-day needs of a business. I take pride in being someone my clients can depend on to get the work done carefully and professionally. I excel in: * Administrative & Business Support * Customer Service & Customer Support * Technical Customer Support * Email Communication & Inbox Management * Zendesk Ticket Management * Chat Management * Shopify Order Processing * Purchase Order (PO) Processing * Wholesale & Retail Customer Support * WordPress com & WordPress org * Website Management & WordPress Publishing * Social Media Management * Calendar Management My goal is to understand my client's business, needs, and priorities so I can provide reliable support and help achieve the desired results. I value clear and respectful client-contractor communication because I believe it is the foundation for understanding expectations, meeting goals, and building a successful working relationship.