Jennifer Frances B.
Customer Service and Retention Specialist/Subject Matter Expert
I've been in the call center industry for more than seven years and over seven years in e-commerce field. I've handled different accounts, learned different things which helped me understand more how to excel in my chosen field. I am for quality and I make sure that my client will get the best support he deserves. As part of the Customer Service Team, I can say that I'm also doing well when it comes to data and email handling. These have been a part of my work and I completely understand how these things can help me in doing my best at work.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $9k
Billed in all: $130,284$130k
$9k in the last 6 months
Across 9 contracts
Earnings, last 30 days
Skill rankings: Top 5% in Typing
Ranked by MRR among everyone on Upwork with the skill.
- #18Kustomer51 freelancers · 🇵🇭 #6Top 35%🇵🇭#6 of 28
- #89Order Entry618 freelancers · 🇵🇭 #65Top 14%🇵🇭#65 of 447
- #228Email Deliverability1,880 freelancers · 🇵🇭 #15Top 12%🇵🇭#15 of 119
- #245Typing5,170 freelancers · 🇵🇭 #99Top 5%🇵🇭#99 of 1,877
- #314Slack3,033 freelancers · 🇵🇭 #101Top 10%🇵🇭#101 of 1,188
- #324Order Processing2,648 freelancers · 🇵🇭 #222Top 12%🇵🇭#222 of 1,622
- #327Customer Retention2,511 freelancers · 🇵🇭 #116Top 13%🇵🇭#116 of 941
- #503Market Research8,409 freelancers · 🇵🇭 #86Top 6%🇵🇭#86 of 1,169