Doreen Joy P.

Top-Rated | CRM, Admin Support, QA & Operations Specialist

Hi! I’m a Top-Rated Virtual Assistant and Quality Assurance Specialist with nearly 10 years of experience on Upwork helping businesses stay organized, accurate, and efficient. I support busy entrepreneurs, real estate teams, CPA firms, legal teams, and operations managers with dependable administrative support, CRM/database management, quality assurance, reporting, lead generation, and day-to-day business operations. My background combines hands-on experience in Property Technology, CPA firm operations, and BPO Quality Assurance. This allows me to bring not only strong administrative skills, but also a detail-oriented, process-driven approach to every project. Here’s how I can help your business: • CRM and database management using tools such as Insightly, Salesforce, and Filevine • Data entry, data cleanup, reporting, and visualization • Lead generation, list building, and online research • Email, calendar, and document management • Mail campaign coordination and invoice creation • Online bookkeeping and financial admin support • Quality assurance audits, error checking, and detailed reporting • Customer support and client communication I am highly organized, proactive, reliable, and easy to work with. I take pride in helping clients save time, reduce errors, improve workflows, and keep their operations running smoothly. Tools I work with include Google Workspace, Microsoft Office Suite, Outlook, ClickUp, WordPress, QuickBooks, Insightly, Salesforce, Filevine, and other business platforms. If you are looking for a dependable VA who can manage details, improve processes, and support your business with care and consistency, I’d be happy to help.