Rajani M.

Manager - Operations (Customer Support & Hospitality)

An eager-to-learn and reliable worker with a combined work experience of 16+ years across the hospitality, tourism, training and customer service industry. Good interpersonal communication - oral, written and non-verbal. Currently, am a working partner with a mountain lodge in the Himalayas, handling reservations, guest communication, marketing and staff training. Previously, have trained and mentored over 1000 customer support staff on product and voice & accent skills. Actively involved in developing content for training and have successfully led a team of 150 support agents for 5 years. I started my career as a voice agent handling European and American clients.