alyia b.

Expert Executive Assistant, SMM, Customer Service, Senior E-com Expert

Hi there! I’m Alyia – Executive Assistant, Operations Specialist, and Virtual Support Professional I bring over 11 years of remote work experience—from the early days of oDesk to supporting high-performing e-commerce, medical, and service-based clients today. I specialize in helping CEOs and business owners save time, stay organized, and keep their operations running smoothly. Here’s what I can do for you: Executive Support: Inbox and calendar management, meeting prep, task follow-up, and workflow organization. Operations & Project Coordination: Cross-department communication, process documentation, order fulfillment, and supply chain support. Customer & Client Support: Email, chat, and phone support for e-commerce, aesthetic, and insurance-related accounts. Marketing & Outreach: Social media management, influencer outreach, lead generation, and email campaigns. Data & Research: Data entry, web research, reporting, and analytics to help inform business decisions. I’m highly tech-savvy and have experience with tools like HubSpot, Gmail, Google Suite, Shopify, Amazon, Zendesk, FrontApp, Mailchimp, Canva, Adobe Photoshop, Dripify, and Instantly. I also use AI tools like ChatGPT to streamline workflows, draft content, and automate repetitive tasks, helping you save time and operate efficiently. With my background in e-commerce, medical-related accounts, and executive support, I’m proactive, detail-oriented, and able to handle sensitive information with professionalism. I’m comfortable taking ownership of projects, anticipating needs, and keeping things moving even in fast-paced environments. Let’s work together to get your business organized, efficient, and ready to grow! Here are some of the software programs I have used: Email: Zendesk, FrontApp, Gmail, Gorgias E-commerce: Shopify, Amazon Warehouse/Logistics: Byrd, Shipmonk, ShipBob, Supply Chain Solutions, Keep Space Editing Apps: Canva, Adobe Photoshop, CapCut Marketing Email Software: Hubspot, Mailchimp, Instantly, Dripify Accounting/Payroll: Ramp, Mercury, Wise