Junalyn P.

Hi there! Please read on as I might just be the person you are looking for! :) I have vast experience in the market research industry having served as an Operations Supervisor/Project Manager for a global market research company based in the United States. Part of my work include managing projects for telephone surveys conducted for American households from politics to customer satisfaction to setting appointments. I also supervise agents, plot their schedules and communicate plans and strategies with clients. I worked for the office-based company for 5 years. Before being promoted I was also an agent and has a knowledge of call etiquette and customer and technical support via phone and email. I am also an experienced writer, researcher and editor having served our university publication as Editor in Chief twice and while I am still a junior- a feat that is rarely accomplished in campus journalism. My main skillset and one where I have the most experience in is with customer/technical support. I have done this with SaaS and e-commerce companies and used Desk.com for ticketing system and Snapengage for livechat inquries. I can process orders and upload products too via Shopify and Etsy. I have helped a lot of clients and businesses in the past and as their social media manager I create and schedule posts, engage with customers and followers, increase traffic and impressions, and build good online reputation. I also use tools to make posting easier like Canva and Hootsuite. My core competencies include problem-solving, customer service, and platform knowledge. I am passionate about helping users achieve their goals and improve their experience, and I seek to contribute to a team that values collaboration, innovation, and diversity. Looking at my past job experience you can tell that I have worked for several clients for longer periods of time because I satisfy their requirements. Not only was I employed long-term, I am also given great feedback and is a 100% Top-rated freelancer.