Heidi O.

I’m a jack of all trades but a master of one: making clients happy and stress-free! (Note: Currently at capacity but open to inquiries/discussions) I help brands and content creators in the digital marketing niche grow and retain their audience through social media management and engagement strategy, on top of SEO writing and tactics. I also have experience in WordPress website design and development. CAREER HIGHLIGHTS: • Helped grow a YouTube channel from around 100 to over 600K subscribers through long-term content and audience engagement • 12-year long-term collaboration supporting business growth, client communication, and content operations I’ve also supported teams with: • Executive virtual assistance • Customer support (email, chat, client communication) • Social media management and engagement • SEO writing, editing, and content optimization • WordPress website design and development (Elementor, responsive layouts, page structure, and content implementation) • Prompt engineering: prompt-driven content creation and refinement • Basic video editing and content support TOOLS: I'm proficient in the following tools: Notion, Descript, Wordpress, RankMath, Airtable, Trello, ChatGPT, Gemini, Claude, Copilot, Google Workspace, Excel, Adobe, Canva, Wordpress, Elementor, Kit, Monday, Slack, Meta Business Suite, Hiver, Kajabi, Slack, Microsoft 365, Mailchimp, Godaddy, LinkedIn Sales Nav, Zoho CRM, Skool, Base 44, and many more. With 14+ years of experience as a virtual assistant and 5+ years in the BPO industry (technical & customer support, sales, and client communication), I bring strong expertise in audience engagement, email management, content writing, line editing, and basic video editing, along with additional experience in ESL teaching and on-screen presentation. I’ve worked closely with CEOs, founders, and startup teams, providing high-level support across content, communication, and operations. I work with both AI-assisted and 100% human writing workflows, depending on your brand’s voice, preferences, and goals. I’m experienced in integrating AI tools for efficiency while maintaining quality, originality, and a natural tone that connects with your audience and I offer flexible engagement options based on project scope and clearly defined support hours. I value professional, long-term working relationships where both sides benefit from consistent communication, quality work, and mutual trust. If you've read this far, let me know how I can help by sending an invite! :-)