Marichel N.

Client Success| CX & Ops | Support, Reporting, SEO

Most customer support agents wait for instructions; I don’t. I ask questions. I share feedback and propose changes. With 10+ years in customer service and sales, I’ve evolved into a Client Success and Operations support specialist who goes beyond handling tickets. In my recent work, I didn’t just support customers. I: ✔ Identified workflow gaps and suggested improvements ✔ Took on reporting and data tracking responsibilities ✔ Assisted in SEO-related tasks to support growth ✔ Proactively executed ideas—even before being asked I thrive in environments where I can take ownership, improve systems, and contribute beyond my role. Here’s what you can expect when working with me: • Reliable and professional customer support (email, chat, voice) • Organized reporting and insights to support decision-making • Proactive execution and a self-starter mindset • A partner who cares about your business, not just tasks If you’re looking for someone who can support your customers AND help improve your operations, let’s talk.