Maria Theresa B.

I am a customer service representative and a virtual assistant for more than 9 years. A year of working in a well-known BPO company here in the Philippines, almost three years working for an online shopping site based in the US and a now a virtual assistant for a well known ecommerce business. I have been handling customer inquiries via email and Live chat. Used different systems for inquiry and escalations such as Zendesk, Live Person, Skype, Wechat, Whatsapp, Trello, Slack and QQ. Customer Service Management: Main task is to handle customer service for ecommerce through emails and chats. I also handle paypal and stripe disputes. Knows how the dropshipping works and order through aliexpress with the help of dropified or oberlo. I can do bulk orders and do CSV's as per template made by the client. I also know how to design a Shopify Shop and can make it for my clients if they need it. Social Media Marketing: I design social media posts with canva and post them at their respective accounts as part of digital marketing strategy. I have good knowledge with health practices as I am a registered PH nurse and if there are tasks I can help related to this industry, I am open with it. I am well equipped with knowledge and skills in providing excellent customer service and handling an account. I possess above average communication skills, fast learner, results oriented and I place high regard on professionalism and honesty.