Muhammad A.

I help founders build accountable operations, organize software delivery, and turn growing businesses into systems that run with less daily supervision. Top Rated Plus | 100% Job Success Score If priorities keep changing, contractors need constant follow-up, or your business depends on you to keep everything moving, I can take ownership of the operating structure: clear priorities, documented workflows, delivery standards, team accountability and leadership reporting. My experience spans SaaS, ERP implementation, agencies, research operations, e-commerce and real estate. I connect business goals to the people, processes and technology needed to deliver them. WHAT I CAN OWN • Operations leadership: cross-functional execution, meeting cadences, escalation management and founder reporting. • Technical project management: roadmaps, backlogs, developer briefs, contractor coordination, integration dependencies and release planning. • Process improvement: SOPs, onboarding workflows, handoffs, quality controls and scalable delivery systems. • Team accountability: clear ownership, deadlines, KPIs, performance reviews and progress dashboards. • AI-assisted operations: practical workflow automation and operating tools that reduce recurring administration. • Delivery quality: acceptance criteria, QA coordination and pre-deployment verification. SELECTED RESULTS ERP | Director of Operations / PMO Head Built the Pakistan delivery center from scratch and personally hired, trained and structured 40+ professionals across development, QA, PMO, functional consulting, support, HR and Finance. Over six years, led delivery operations supporting 2,000+ Odoo projects and 700+ custom features/modules for U.S. clients. Established project reviews, testing standards, utilization reporting and operational audits. High-Ticket Sales Agency | Head of Operations Took operational control within 72 hours and rebuilt delivery across Sales, Fulfillment and Client Success using ClickUp and GoHighLevel. Reduced client onboarding from seven days to 48 hours, cut time-to-launch by 60%, and reduced the CEO’s day-to-day operational involvement by 80%. Prop Tech | Technical Operations Manager Managed operations for an existing PropTech SaaS platform, coordinating development, customer support and external vendors. Managed REST API integration delivery, sprint planning, backlog grooming and SLA monitoring. Reduced on-hold tickets by 41% in the first month and achieved zero overdue tickets. ARM — Appliance Repair Marketing | Director of Operations / COO Built accountability reporting, onboarding SOPs and a Claude-powered PPC Ops Hub with live MCP integrations. Streamlined billing from approximately two hours to under one hour across 51 accounts. Identified $10,308 in annual savings through merchant-statement analysis. Graphiqs | Director of Project Management Over seven years, built the project-management infrastructure for research and data delivery. Coordinated research analysts, team leads, QA specialists and contractors across APAC. Owned project scoping, resource allocation, recruitment, onboarding, milestone tracking and data-quality processes. Grocapitus & UGro Capital | Project Manager Built the Asana operating system supporting a $900M+ real estate portfolio across 10 U.S. states. Connected Acquisitions, Data Research, Construction and Sales through standardized templates, automated workflows, weekly reviews and executive dashboards. HOW I WORK I start by understanding what the business needs to achieve, where work gets stuck and which decisions require your involvement. Then I establish one clear operating structure: priorities, owners, deadlines, completion criteria and reporting. I coordinate execution, surface risks early and keep you informed with concise updates covering progress, blockers and decisions needed. For software projects, I translate business requirements into actionable development tasks and coordinate the team through testing and release. For operations, I document repeatable work, improve handoffs and automate appropriate steps. TOOLS & SYSTEMS Project management: ClickUp, Asana, Jira, Trello, Monday and Odoo Projects. Operations and collaboration: Google Workspace, Slack, Notion, Confluence, Microsoft Teams and SharePoint. CRM and support: GoHighLevel, Zoho CRM, Zoho Desk, Odoo CRM, Zendesk and Gorgias. Technical delivery coordination: GitHub, Postman, AWS and staging/production workflows. Reporting and AI: advanced Google Sheets, Excel, Airtable, dashboard design and Claude/MCP workflow building. LET’S DISCUSS YOUR BUSINESS Send me a brief description of your business, your biggest operational bottleneck and what you want to achieve next. We can discuss the priorities, the scope I would own and the operating structure needed to move forward.