Muhammad A.

COO | Director Operations | Chief of Staff | Manager ERP, SaaS & E-Com

TOP RATED PLUS | $300K+ EARNED | 100% JOB SUCCESS | 14+ YEARS Is your business stuck in operational chaos? I build the systems that fix it and make you optional in your own operations. You're probably here because: Projects keep slipping, and you don't know why Your team is busy, but delivery feels chaotic You're firefighting daily instead of building the business Systems haven't kept up with your growth You need someone who assesses, decides, and executes without being micromanaged That's exactly what I solve. I've walked into this situation seven times across seven industries and built the infrastructure to fix it every time. What I Actually Do I don't just manage tasks. I build the operational backbone that makes your company scalable, the kind that runs whether you're watching or not. Build systems from scratch: PMO structures, delivery frameworks, SOPs, and tracking dashboards for startups to $900M portfolios. Replace founders in daily ops: I've taken over operations in 72 hours. You define the outcome, I build the path. Turn chaos into repeatable delivery: Workflow mapping, SOP creation, team accountability systems, and leadership dashboards. Manage global cross-functional teams: Developers, QA, consultants, support, and marketing across U.S., Europe, and Asia-Pacific time zones. Give leadership real-time visibility: Dashboards and reporting systems so you always know what's happening without asking. Proof It Works Director of Operations, Silverdale Technology (6 years, Odoo ERP, ranked #9 globally) Built Pakistan delivery center from zero: 6 departments, 40+ professionals, 2,000+ U.S. client projects delivered. Reduced post-launch support needs by 90%. Traveled to the U.S. twice for onsite Go-Live implementations. Head of Operations, High-Ticket Sales Agency (2024) Took full operational control in 72 hours. Rebuilt entire system in ClickUp and GoHighLevel. Cut client onboarding from 7 days to 48 hours. Reduced CEO's daily involvement by 80% within weeks. Technical Operations Manager, Title Check Australia (PropTech SaaS, current) Managing operations for $3.5M business targeting $7M+. Reduced support backlog by 41% in first month. Launched HomeShield SaaS product from 95% to live in 2 weeks. Freed founder to focus on UK/US market expansion. Director of Project Management, Graphiqs (7 years, acquired by Amazon) Built entire PM infrastructure from scratch under founder Kevin O'Connor. Managed teams that became part of the technology foundation for Amazon Alexa. Project Manager, UGro Capital / Grocapitus (Real Estate) Built Asana system managing $900M+ real estate portfolio across 10 U.S. states. Connected acquisitions, construction, data research, and sales into one integrated tracking framework. Roles I've Delivered In Director of Operations / COO / PMO Head Chief of Staff / Right Hand to CEO / Founder Project Manager (ERP, SaaS, E-Commerce, Real Estate, Web/App) Scrum Master (Agile/Scrum) Operations Manager (Client Success, Fulfillment, Support) Head of Customer Success Tools I've Mastered PM & Ops: ClickUp, Asana, Jira, Trello, Monday, Notion Collaboration: Slack, Google Workspace, Microsoft Teams ERP / E-Com: Odoo (Expert), Shopify, WooCommerce, Magento CRM: GoHighLevel, Zoho CRM, HubSpot, Salesforce Automation: Zapier, Make, Slack Workflows, GoHighLevel Reporting: Google Sheets / Excel (Advanced), dashboard design Ready to Fix It? If your operations need someone who assesses quickly, builds structure fast, and gets your team delivering without constant guidance, let's talk. Send me a message and let's see if I'm the right fit for your operation.