Anthony Jade M.

Are you looking for a reliable Operations Manager or Project Manager who can streamline processes, improve team performance, and leverage AI-powered solutions to increase efficiency? With over 10 years of experience in Operations, Project Management, Customer Success, Technical Support, and Administrative Management, I help businesses build efficient systems, improve customer experiences, and scale their operations effectively. As a Top Rated Plus freelancer with a 100% Job Success Score and over 17,000 hours worked on Upwork, I have successfully supported startups, growing businesses, and established organizations across various industries. What I Do Best • End-to-end Project Management (planning, execution, delivery) • Operations Management & Workflow Optimization • Customer Success & Client Relationship Management • Process Design & SOP Development • Team Coordination & Performance Tracking • CRM & Support System Management • E-commerce Operations (Shopify, order flow, support systems) • KPI Reporting & Business Performance Tracking • Technical Support & Escalation Management • AI-powered business process improvement AI & Modern Workflow Expertise I integrate AI tools into daily operations to improve speed, accuracy, and efficiency: • ChatGPT & Claude AI for automation, documentation, and support workflows • AI-assisted SOP creation and process documentation • Customer support optimization using AI-generated responses • Research, reporting, and business analysis using AI tools • Workflow enhancement and productivity automation • Knowledge base and internal documentation systems powered by AI My focus is not just using AI—but applying it to reduce operational workload and improve business outcomes. AI Tools & Automation Experience: • ChatGPT • Claude AI • Google Gemini • Microsoft Copilot • AI-assisted content creation • Research and data analysis • SOP and documentation development • Customer support response optimization • Process automation and workflow improvement • AI-powered knowledge base creation • Business operations support using AI tools Tools & Platforms • Monday. com, ClickUp, Asana, Jira • Salesforce, HubSpot, Zoho CRM, Keap (Infusionsoft) • Zendesk, Freshdesk, Intercom, Dialpad • Shopify & e-commerce platforms, Magento • AccuLynx (construction CRM & project workflow management) • Slack, Microsoft Teams, Google Workspace • Microsoft Office Suite • AI Tools: ChatGPT, Claude AI, Gemini Microsoft Copilot What I bring to your business: ✓ Strong leadership and organizational skills ✓ Proven ability to manage multiple projects simultaneously ✓ Process-driven mindset focused on efficiency and scalability ✓ Ability to integrate AI tools into business operations to improve productivity and reduce manual work ✓ Excellent communication and stakeholder management ✓ Customer-first approach that improves retention and satisfaction ✓ Reliable execution with attention to detail Recent Experience: • Project Manager & Customer Success Manager – Marketgrid (3+ Years) • Managed client onboarding, project delivery, team coordination, customer success initiatives, process improvements, and operational workflows. • Extensive experience supporting B2B and B2C organizations in customer support, technical support, operations, e-commerce, and AI-enhanced business processes. I am passionate about becoming a trusted extension of my clients' teams by bringing structure, accountability, operational excellence, and modern AI-powered solutions to every project. If you're looking for someone who can help optimize operations, lead projects, improve customer experiences, implement AI-driven efficiencies, and support business growth, I'd love to discuss how I can help. Let's connect and talk about your goals.