Racquel R.

Product Management, Email Support, IG & FB Management, Shopify

I am seeking opportunities to contribute my skills and acquire more knowledge in a stable and reliable company/client. Over the last 17 years, I have acquired several skills in different departments ranging from providing customer service, executing online marketing strategies, and product management. My experiences and skills include: * Create roadmaps for product management * Utilize data to understand customer needs and behaviors * Write detailed requirements for product initiatives and work with cross-functional product team of Data Scientists, Engineers, Designers, Marketing managers. * Achieve quarterly objectives * Monitor performance and measure impact of product enhancement * Providing Customer and Technical Support via e-mail and chat. • SEO Link Building. • Regular Website Checking and reporting • Site testing • Assist in promotional measurement and reporting • Email Marketing using MailChimp, Active Campaign, Web Vision ranging from 5k-60k subscribers. • Spearhead in coming up with promotions and sending out newsletters to subscribers • Monitor the promotion’s effectiveness • Update client’s respective Business Pages during the promotion • Assign and coordinate projects to respective personnel responsible for the task • Continuous research for updated online marketing strategies involving social networks • Manage e-Commerce products and support • Manage Etsy, Shopify E-Commerce Stores