Tanya F.

Looking for a dependable E-Commerce Customer Support Specialist who can hit the ground running? With 20+ years of customer service experience, I deliver outstanding customer experiences that build trust, strengthen relationships, and drive business success. From managing e-commerce inquiries to supporting B2B clients, lead generation campaigns, and SaaS platforms, I bring a customer-first mindset, strong problem-solving skills, and a commitment to excellence in every interaction. I provide seamless email, live chat, and phone support, helping businesses streamline their operations, resolve customer concerns efficiently, and create positive experiences that keep customers coming back. My Areas of Expertise - E-Commerce Customer Support: Customer inquiries, order tracking, returns, refunds, and product management. - Customer Experience Management: Issue resolution, customer satisfaction, and relationship building. - Platform Integration: Supporting tools and systems to improve workflows and operational efficiency. - Lead Generation: Prospect research, lead management, and administrative support. - Administrative Assistance: Data entry, documentation, and day-to-day business operations. - Product & Order Management: Order processing, fulfillment coordination, and inventory-related support. - Financial Account Maintenance:Payment tracking, transaction monitoring, and account-related assistance. - B2B & SaaS Support: Helping businesses and customers navigate platforms, resolve technical concerns, and maintain smooth operations. Tools & Platforms I Work With Customer Support: Zendesk, Intercom, Help Scout, Groove, Richpanel E-Commerce & Order Management: Shopify, Returnly, ShipStation Communication & Collaboration: Slack, Statusbrew CRM & Lead Generation: HubSpot Payments & Financial Tools: Stripe, PayPal Manager Why Work With Me? As a top-rated freelancer with a 100% Job Success Score, I take pride in delivering reliable, high-quality service, maintaining professionalism, and going the extra mile to ensure customer satisfaction. My extensive experience allows me to adapt quickly to different platforms, business needs, and customer expectations. I understand that excellent customer support is more than answering questions; it's about building lasting relationships, protecting brand reputation, and contributing to business growth. Let's work together to deliver exceptional customer experiences and help your business thrive!