John Paul T.

Business Systems & AI Automation Specialist with 8+ years of hands-on experience across CRM administration, technical support, business operations, customer service, sales support, and workflow optimization. I help businesses implement, manage, troubleshoot, and improve the systems that keep their operations running — from CRM platforms and automated workflows to AI-powered business tools and technical support. My core areas of expertise include: • CRM Administration: Salesforce, HubSpot, GoHighLevel • Business Process Automation: workflow design, automation, task routing, notifications, and process optimization • AI & Business Systems: AI-powered tools, AI agents, and business applications • System Integrations: connecting business tools and automating data flow between platforms • Technical Support: troubleshooting, user support, web/IT support, and system problem-solving • CRM Operations: data management, cleanup, lead management, reporting, and process organization • Sales & Customer Operations: lead generation, customer service, outbound support, and administrative processes My Upwork experience includes 3,000+ hours of completed work, including Salesforce/HubSpot administration, technical and web support, customer service, sales support, and administrative operations. I am comfortable working independently, learning unfamiliar systems, troubleshooting problems, and turning manual processes into more organized and efficient workflows. If your business needs someone who can understand the technology and the business process behind it, I can help.