Miliscent G.

Senior Customer Support Manager | Chargeback & Payment Dispute Special

Hi there! I’m Miliscent “Miles” Gabilo, a Customer Support and Operations Manager with over a decade of experience helping 7-figure e-commerce and dropshipping brands build efficient, high-performing support systems that scale. I specialize in customer experience, dispute management, and operational optimization, combining empathy, structure, and data-driven strategies to deliver seamless support and protect your business from unnecessary losses. As a Chargeback and Dispute Specialist with an 80–90% win rate, I’ve successfully managed disputes across PayPal, Shopify Payments, Stripe, Klarna, and Airwallex, ensuring strong seller protection and revenue retention. Beyond dispute management, I’ve led and trained customer support teams, collaborated directly with suppliers and logistics partners, and optimized Shopify operations to reduce delays, improve communication flow, and boost customer satisfaction. My hands-on experience includes tools such as Zendesk, Gorgias, Reamaze, and Freshdesk, plus implementing SOPs and EOD reporting to keep every process clear and accountable. What I deliver: ✅ Scalable customer support systems that maintain brand trust ✅ Efficient dispute handling and refund prevention strategies ✅ Operational excellence across fulfillment, suppliers, and returns ✅ Leadership that blends empathy, accuracy, and accountability I don’t just manage support, I strengthen the entire customer journey. If you’re looking for someone who can lead with ownership, protect your revenue, and elevate your customer experience, I’d love to be part of your growth story.