RONALD E.

Graduated with Bachelor of Arts major in Political Science. I Had been working in a foreign shipping firm based in Hong Kong with 23 years experience and resigned last March 2016. My last position is "Outport Officer" which is equivalent to Office Manager. Been through all levels of the company - from Documentation Head, Export/Import officer, Customer Service Supervisor, Operations in charge, and Senior Sales & Marketing. Familiar with ISO process as company is accredited with ISO9001 and was once an internal auditor of our office conducting quarterly audit as per requirement. Able to establish good rapport with our clients when i handled Sales and Marketing and maintain and improve sales KPI/quota and was exposed to contacts from various vendors and Government agencies such us Bureau of Customs and Port authorities. Later I transferred last May 2016 to Oct 2017, to an International Forwarding company with Headquarters at Switzerland. My position is based in Cebu, Philippines as Country Territory Sales Manager. I was in charge on generating business with assigned territory and assure the successful client integration as well as provide information to Country Head of Marketing and Sales for sales planning and forecast activities (including prospect qualification and local market intelligence.) and likewise to provide client and target information and execute sales plans and processes. Later on decided to work from home last Feb 2018 to June 2020 and was hired as a Tier 1 and Operations Assistant from a US company, and my functions included but not limited to provide assistance to client technical issues by performing a question based diagnosis and guiding clients through step-by-step solutions. Solutions include but are not limited to; resolving Trello and admin account issues, guiding clients through tablet troubleshooting steps, providing step-by-step instructions on how to navigate the DoubleMap application, among various other technical problem-solving solutions. We are also required to perform essential daily tasks to assist Operations management.