Mohamed A.

Operations & Process Improvement Consultant | AI Workflows

🧭 I go where the work gets stuck. When a large team is underperforming, the problem is rarely “bad employees.” It is usually hidden between people: 🪢 Unclear ownership, 🐌 Slow approvals, 🔗 Broken handoffs, 🌍 Cultural misunderstandings, 🗂️ Processes that no longer reflect reality I do not start by writing SOPs. 👂 I listen to employees and stakeholders. 🎙️ I conduct interviews and surveys. 🔎 I observe how the work actually happens. 🚧 I identify bottlenecks, risks, and communication gaps. Then I turn the findings into clearer workflows, responsibilities, action plans, and—when needed—practical SOPs. 👥 Coordinating large, multicultural teams 🚧 Finding operational bottlenecks and hidden risks 📊 Designing and analyzing employee surveys 🎙️ Conducting stakeholder interviews 💬 Improving communication and handoffs 🎯 Clarifying roles, ownership, and accountability 🤝 Coordinating stakeholders, vendors, and contractors 🛠️ Turning findings into practical workflows and procedures 🤖 Using AI and Microsoft Copilot to simplify work 🏅 My experience includes work delivered directly or through project and training engagements involving: 🇺🇸 U.S. Department of Defense 🇸🇬 Singtel/NCS — Hukoomi e-Government Program 🇦🇪 Al-Futtaim Group 🇦🇪 Office of the UAE Minister of State for Artificial Intelligence 🇶🇦 Ashghal, Qatar Post, Sidra Medicine, and government entities 🇸🇦 Ma’aden and government organizations in Saudi Arabia 🎓 PMP® | PMI-RMP® | Prosci Certified Change Practitioner | ITIL® | CKM® | CRP® | Google Cloud Digital Leader | Microsoft AI-900 📨 If work is being delayed, duplicated, or lost between people—but nobody can clearly explain why—let’s find the real cause.