Cherylene A.

Ecommerce Operations Manager

Order Fulfillment | Shopify Store Manager | Administrative Assistant | Track and Trace | Logistics | Telegram Moderator | Customer Happiness Specialist | Email Support | Live Chat Support __________________________________________________________________ “Keeping your store running and customers smiling.” Hi, I’m Cherylene! With over 13 years of experience in customer service, logistics, and operations management, I can help streamline your workflows and enhance customer satisfaction. Here’s what I can do for you: 🛒 eCommerce & Shopify Support ✔️Product uploads, order processing, and inventory updates ✔️Supplier coordination, shipment tracking, and fulfillment support ✔️Handling refunds, cancellations, and dispute resolution 🤝 Customer Support & CRM ⭐ Email & Live Chat Support (Zendesk, Freshdesk, Gorgias) ⭐ Customer Happiness Specialist – empathy-driven support that builds loyalty ⭐ Responding to inquiries, reviews, and pre-/post-sale concerns ⭐ Telegram community moderation 🧠 Administrative Assistance ◘ Calendar, inbox, and task management ◘ Data entry, research, and lead generation ◘ Monitoring reviews and supporting outreach campaigns 🏗️ Logistics & Operations ➤ Track and trace, shipment follow-ups, and inventory management ➤ Supplier coordination and order fulfillment oversight ➤ Project management, team supervision, and recruitment support ✅ Why Hire Me? ✔️ 13+ years of proven experience in customer service & operations ✔️ Organized, proactive, and detail-oriented ✔️ Quick learner and tech-savvy ✔️ Strong communicator with management expertise ✔️ Dedicated to delivering smooth operations and happy customers 📬 Let’s team up and take your business to the next level! From running your Shopify store and streamlining logistics to delivering top-notch customer support, I’m ready to help your operations run seamlessly. 🌟 Send me a message today—I’d love to get started and make a real impact on your business!