Maria Zyrel P.

customer support representative/ virtual assistant

I have been a Customer Service Representative for 12 years. My experience in customer service provided me with skills that directly apply to B2B SaaS environments. I supported customers by clearly explaining technical systems which parallels the functionality of SaaS platforms. I also handled troubleshooting, escalated technical issues, and ensured customers remained informed and satisfied. Proficient in using tools like Slack and CRMs, I am comfortable learning new software quickly. Overall, my experience has equipped me with problem-solving abilities, clear communication skills, and the capacity to support customers using complex technology, akin to a B2B SaaS setting.