Riel James O.

Hi! I'm a Customer and Technical Support Specialist with experience helping customers, troubleshooting technical issues, and providing support for web-based applications and business systems. My background includes working in customer service and technical support, where I've assisted users with computer problems, network connectivity, software issues, and general troubleshooting. I've also worked with CRM platforms, handling customer concerns related to system configurations, email delivery, integrations, and APIs. Here's what I can help you with: Customer support via email, chat, and other communication channels Technical support and troubleshooting (hardware, software, and network issues) CRM and application support Email configuration and delivery issues Basic SQL queries and database-related troubleshooting API and third-party integration support Researching issues and finding practical solutions Writing clear documentation and keeping customers updated I'm comfortable working independently, learning new tools, and figuring things out when problems aren't immediately obvious. I don't mind digging into an issue to understand what's actually causing it rather than just looking for a quick workaround. I also use AI tools like ChatGPT to assist with research, problem-solving, writing, and improving my workflow. I believe good support comes down to three things: listening, understanding the problem, and following through until there's a solution. If you're looking for someone who's reliable, patient, technically curious, and willing to learn your business and systems, I'd be happy to work with you!