Janine R.

Virtual Assistant | Operations & Project Manager | Graphic Designer

I keep your backend running so you can focus on revenue. If you're spending more time managing tasks than growing your business, we should talk. I'm Janine, a systems-focused Online Business Manager and VA who turns operational chaos into streamlined workflows, with 12+ years supporting founders, ecommerce brands, coaching businesses, and promotional products distributors. 🏆 Results That Speak for Themselves Generated $10,000+ in new business for a promotional products distributor through a single national campaign presentation (250th USA Anniversary), with follow-on interest from additional accounts Took ownership of a 200,000+ email inbox for a founder-led agency, learning her voice and client relationships well enough to draft on her behalf and triage independently within weeks "One of the strongest hires I've made for order coordination and supplier management... operates reliably in ambiguity and moves work forward without waiting for perfect instructions." — 5-star client review 💡 What I Solve 🎯 Operations & Team Management Build SOPs, automate workflows, and manage project timelines Coordinate cross-functional teams and track deliverables Identify bottlenecks and implement solutions before they cost you time or money 📋 Administrative & Executive Support Inbox and calendar management with zero dropped balls Meeting prep, follow-up, and internal communications CRM hygiene and database organization 📦 Order & Logistics Management (Promotional Products) End-to-end order processing in commonsku, ESP/ASI, and SAGE Vendor coordination, shipment tracking, and problem resolution Client order fulfillment for promotional products, apparel, and ecommerce brands Fluent in the promo industry already, no ramp-up time explaining how it works 💰 Financial Operations Support Invoicing, expense tracking, and reconciliation QuickBooks and Xero (basic bookkeeping) 🎓 Client & Course Delivery Student onboarding, support ticketing, and community management Kajabi course setup and maintenance Email campaign execution in Klaviyo and HubSpot 🎨 Creative Production Support Social media graphics, presentation decks, and email templates in Canva and Adobe Suite 🛠️ Tools I Use Daily Project Management: ClickUp, Trello, Asana Communication: Slack, Google Workspace, Microsoft 365 CRM & Email: HubSpot, Klaviyo, Mailchimp Finance: QuickBooks, Xero Promo Products & Ecommerce: commonsku, SAGE, ESP/ASI, Shopify Course Platforms: Kajabi, Go High Level Design: Canva, Adobe Creative Suite ✨ Who I Work Best With Promotional products distributors who need someone fluent in the industry, not learning it on the job Coaches and consultants scaling from solo to team Ecommerce brands managing high order volume Founders who need a second brain, not just a task-taker 🔥 Let's turn your to-do list into a system that runs without you.