Erika B.

My Experience: • I have worked as a manager in the customer service industry for more than 12 years. I am customer-centric but I also know how to look into an issue from both the customer and the business’ perspective. • I have vast experience in different lines of business such as customer service, technical support, collections, back office and sales. • I had experience in working with different Customer Relationship Management tools such as Salesforce, Zendesk, Oracle, Asana, Intercom and Magento. • I have experience with different contact platforms such as chat, e-mail, social media and phone. My Skills: • Analytics – with the right amount of information, I can help in identifying contact drivers that we can then use to come up with the right action plans. • Multi-tasker – with my experience as a manager, I am used to performing various tasks at the same time. I am very good with prioritization as well and can focus on urgent tasks while keeping an eye out for other non-urgent ones. • Technical Savvy – I had experience in working with top tech companies, which provided me with different technical trainings. • Proficient with Microsoft Office - Excel, Word, Publisher, Outlook and PowerPoint and Google Workspace (Sheets, Docs, Forms, Gmail and Slides). My Values: • Integrity - I believe that integrity is one of the most important values that every employees should instill on themselves. We should endeavor to do the right thing at all times. • Efficiency – I do not just believe in working hard, I also believe in working smart. We should always try to find ways to work on our tasks as fast as we could without sacrificing its quality. • Quality – I always set a high standard with every work that I do. • Empathy – I believe in being empathetic not just towards the customers but with the clients as well.