Marson L.

STRA/Holiday Rental Administration: Airbnb, Stayz, Booking.com

Are you looking for a dedicated Vacation Rental & Short Term Rental Listing Expert with a genuine passion for the industry? Look no further! With over 27,700 Upwork hours and nearly eight years of experience, I specialize in increasing your property's presence across top vacation rental platforms, ensuring you achieve maximum exposure and bookings. Having managed Vacation Rental properties in the US, UK, Canada, and AU, I bring a wealth of knowledge to the table. Working with renowned companies such as Pillow, Vacayo, Professional Holiday Homes, and Streamline VRS, I have successfully handled hundreds & thousands of properties, delivering exceptional results. As your Vacation/Short Term Rental admin, I will expertly handle a wide range of tasks to streamline your property management process. From liaising with CEOs and property management teams to recruiting and managing admin staff, my expertise ensures seamless operations. My responsibilities include managing property onboarding using Trello, prioritizing and organizing Admin Team tasks through Trello and Gmail, and providing top-notch guest support with templated responses. I meticulously vet guests based on documented criteria, process guest refunds when needed, and ensure daily financial reconciliation for accurate financial management. Moreover, I excel in setting up new properties, updating property details, settings, and pricing in the Property Management System (PMS), and keeping online property guidebooks up-to-date with relevant information. I address owner inquiries via email, upload and approve invoices in the PMS, and prepare monthly owner statements for clear financial insights. I also manage invoices and create comprehensive booking reports as required. My proficiency extends to website and intranet updates, providing crucial support to your property management team. In addition to these core duties, I handle various other tasks to enhance your property's performance. From monitoring channel managers and booking platforms for reservations to updating rates and creating new listings, I ensure your property stays competitive and visible across all platforms. My bonus skills, including channel manager integration and optimization, working with property management platforms like HomHero/RMS, Guesty, HostAway and Tokeet. My ultimate goal is to build a long-lasting, efficient working relationship with my clients. As a proactive, self-starting individual, I take pride in delivering high-quality work with quick turnovers. My aptitude for learning new skills and understanding complex concepts enables me to adapt swiftly to your unique requirements. I am confident that my experience and dedication make me the perfect fit for your property management needs. Let's discuss how I can elevate your business and exceed your expectations. I am available for training today, or you can send over any training documents to get started right away. Partner with me to achieve unparalleled success in the vacation rental industry!