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Florence Marie D.
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Florence Marie D.

Top Rated/ Excellent Customer Service/ Rockstar VA

As a Top-Rated Plus Upwork Freelancer with a 100% Job Success rate, I specialize in delivering exceptional customer service with a strong focus on client satisfaction. With extensive experience in managing customer inquiries, managing team, resolving issues, and enhancing user experiences, I bring professionalism, efficiency, and a customer-first approach to every project. My dedication to quality service and ability to adapt to diverse client needs have earned me a reputation for reliability and excellence.

🇵🇭Dumaguete City, Philippines$15/hr100% JSS4.83 (21)Since Jun 2012
GlobeUpwork

Earnings and projects

MRR
$3.1k

Last 6 months ÷ 6

World#11,996 / 412k
🇵🇭Country#764 / 56.3k
Revenue, last 30 days
$3.2k

Last 6 months: $19k

World#11,284 / 412k
🇵🇭Country#734 / 56.3k
Total earnings
$291k

Billed in all: $302k

World#8,176 / 412k
🇵🇭Country#430 / 56.3k
Per project
$15k

$9.4k in the last 6 months

World#8,951 / 412k
🇵🇭Country#1,914 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,922 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
19

Across 30 contracts

7% fixed93% hourly
World#138,390 / 412k
🇵🇭Country#10,767 / 56.3k

Earnings, last 30 days

$302k+$3.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$298k$300k$302k$304kOct 9Oct 24Nov 8

Skill rankings: Top 2% in Administrative Support

Ranked by MRR among everyone on Upwork with the skill.

  1. #24Web Hosting986 freelancers · 🇵🇭 #4Top 2%
  2. #33Helpdesk1,033 freelancers · 🇵🇭 #17Top 3%
  3. #34Training1,082 freelancers · 🇵🇭 #6Top 3%
  4. #104Phone Support5,090 freelancers · 🇵🇭 #52Top 2%
  5. #131Quality Assurance4,093 freelancers · 🇵🇭 #20Top 3%
  6. #211Online Chat Support11,528 freelancers · 🇵🇭 #92Top 2%
  7. #248Technical Support11,267 freelancers · 🇵🇭 #90Top 2%
  8. #261Email Support14,954 freelancers · 🇵🇭 #133Top 2%