Scott D.
Project Manager | Operations & Team Lead | Customer Success
If you need someone who can step into a busy operation, organize the moving pieces, lead a team, and make sure the work actually gets done, I can help. I’m an experienced Project Manager, Team Lead, and Operations professional with a strong background in managing remote teams, supporting clients, improving workflows, recruiting talent, and keeping projects moving from start to finish. Over the years, I’ve managed teams ranging from 5 to 50 people and worked across project management, customer success, recruiting, sales, administrative operations, and customer support. I can help you with: • Project and operations management • Remote team leadership and people management • Workflow and process improvement • Recruiting, screening, and freelancer coordination • Customer success and client communication • Salesforce CRM and administrative operations • Customer service and support • Virtual assistance and day-to-day business coordination What you can expect from me is simple: clear communication, accountability, dependable follow-through, and someone who takes ownership instead of waiting to be told what to do next. I’m especially well suited for businesses that need an experienced professional who can bring structure to a growing team, coordinate multiple priorities, communicate with clients and team members, and solve problems before they become bigger ones. If you’re looking for someone you can trust with an important part of your business, send me a message and tell me what you’re working on.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $27k
Billed in all: $600,092$600k
$13k in the last 6 months
Across 48 contracts
Earnings, last 30 days
Skill rankings: Top 0.38% in Virtual Assistance
Top 1% in 7 of 13 skills, ranked by MRR among everyone on Upwork with the skill.
- #9People Management554 freelancers · 🇵🇭 #1Top 2%🇵🇭#1 of 218
- #29Phone Support5,089 freelancers · 🇵🇭 #15Top 0.57%🇵🇭#15 of 2,568
- #34General Transcription8,318 freelancers · 🇵🇭 #4Top 0.41%🇵🇭#4 of 1,812
- #41Phone Communication6,538 freelancers · 🇵🇭 #7Top 0.63%🇵🇭#7 of 2,978
- #41Executive Support5,288 freelancers · 🇵🇭 #9Top 0.78%🇵🇭#9 of 2,127
- #56Team Management3,136 freelancers · 🇵🇭 #7Top 2%🇵🇭#7 of 849
- #77Salesforce CRM3,059 freelancers · 🇵🇭 #4Top 3%🇵🇭#4 of 769
- #91Business Operations4,003 freelancers · 🇵🇭 #12Top 2%🇵🇭#12 of 779