Jerome L.

I am a specialized trainer in sales negotiation and a team manager for the CSR department. With over 7 years of experience in call centers and 3 years of remote work as an account manager at Defamation Defenders, and as a supervisor at Grupo Noa, I have honed my skills in following written guidelines and surpassing quality standards. I excel in data entry tasks with speed and accuracy, paying meticulous attention to detail. My leadership abilities allow me to motivate and guide my team. As a CSR manager, my responsibilities include coaching and developing team members in soft skills, promoting products and services, preparing reports, and managing customer service teams, processes, and policies. I am also adept at handling customer escalations and resolving customer relations issues. I bring a wealth of experience in customer service, supervision, and a comprehensive understanding of customer service principles and practices. Additionally, I am proficient in CRM systems and MS Office applications. In my role as a trainer, I design and maintain training courses, develop computer applications for manuals and handouts, provide feedback to customers, and ensure training objectives are met. I maintain meticulous records of computer applications and associated training materials.