Ma Gliceria V.

I help e-commerce and retail businesses run tighter customer service and supply chain operations: fewer support backlogs, faster order-to-fulfillment times, and teams that don't need daily hand-holding. As a Top Rated freelancer with $200K+ in lifetime earnings, I bring a corporate CS/Ops background and a long freelance track record on Upwork to e-commerce teams that need process discipline, not just task execution. I've supervised customer service teams in both settings, and I've: - Handled email, chat, and phone support at scale across multiple channels - Managed supply chain functions: inventory, shipping, logistics, order fulfillment - Set up and run dropshipping and order processing workflows end-to-end - Handled data entry, analysis, and web/market research within clients' existing systems and workflows Clients keep me around because I take ownership of a messy process and make it boring, in a good way. Tools I work in daily: Zendesk, Shopify, Slack, ShipHero, Microsoft Office, plus AI tools (Claude, ChatGPT) for research, drafting, and workflow support