Dorcas B.
Senior Verification Specialist | Customer Support & Compliance
I am a Verification Specialist with 5 years of experience in Upwork’s Trust & Safety team. My expertise includes customer information verification, inbound and outbound verification calls, document authenticity review, data validation, compliance, and customer support. Known for accuracy, attention to detail, and process compliance, I help businesses maintain data integrity while delivering a professional customer experience. Skills: • Verification & Data Validation • Document Review • Inbound & Outbound Calls • Customer Support (Phone, Email & Chat) • Research & Quality Assurance • Trust & Safety Operations
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $9.9k
$3.3k in the last 6 months
Across 17 contracts
Earnings, last 30 days
Skill rankings: Top 5% in Google Docs
Ranked by MRR among everyone on Upwork with the skill.
- #28Risk Analysis372 freelancers · 🇵🇭 #9Top 8%🇵🇭#9 of 82
- #28User Identity Management203 freelancers · 🇵🇭 #6Top 14%🇵🇭#6 of 19
- #43Project Risk Management414 freelancers · 🇵🇭 #12Top 10%🇵🇭#12 of 73
- #82Fraud Detection629 freelancers · 🇵🇭 #58Top 13%🇵🇭#58 of 400
- #268Slack3,033 freelancers · 🇵🇭 #81Top 9%🇵🇭#81 of 1,188
- #415Google Docs8,007 freelancers · 🇵🇭 #189Top 5%🇵🇭#189 of 3,336
- #696Zendesk5,908 freelancers · 🇵🇭 #369Top 12%🇵🇭#369 of 2,921
- #1,069Online Chat Support11,527 freelancers · 🇵🇭 #623Top 9%🇵🇭#623 of 6,896