Dorcas B.

Senior Verification Specialist | Customer Support & Compliance

I am a Verification Specialist with 5 years of experience in Upwork’s Trust & Safety team. My expertise includes customer information verification, inbound and outbound verification calls, document authenticity review, data validation, compliance, and customer support. Known for accuracy, attention to detail, and process compliance, I help businesses maintain data integrity while delivering a professional customer experience. Skills: • Verification & Data Validation • Document Review • Inbound & Outbound Calls • Customer Support (Phone, Email & Chat) • Research & Quality Assurance • Trust & Safety Operations