Eric John O.

Professional Experience: MSP IT Engineer • Implemented and configured Veeam Backup & Replication for efficient data protection and disaster recovery solutions, ensuring business continuity. • Set up and maintained PRTG Network Monitor for real-time monitoring and proactive management of network infrastructure, identifying and resolving issues promptly. • Demonstrated proficiency in creating PowerShell and batch scripts to automate routine tasks, deployment, gather information, and enhance system efficiency. • Managed and maintained multi-site network infrastructure, including Sonicwall Firewalls, Cisco Meraki access points, and switches from various vendors. • Implemented and administered Office 365 suite, including SharePoint for collaborative document management and OneDrive for secure file storage. • Managed VMware environment, overseeing ESXi hosts and vCenter server for virtualization needs. • Deployed and managed security solutions such as Cisco Umbrella, Sophos Central, and Datto backup solutions to safeguard network integrity and data assets. • Conducted system audits and assessments, ensuring compliance with IT security policies and industry standards. • Collaborated with cross-functional teams to design and execute IT projects, adhering to project timelines and budget constraints. • Documentation for network architecture, inventory management,IT security policies, knowledge base and other documentation to facilitate efficient troubleshooting and auditing processes. Skills: Sonicwall Firewall Cisco Meraki Cisco Umbrella Switches (HP, Aruba, Cisco and Dell) Wireless Access Device Admin Office 365 (email, office, SharePoint, OneDrive, Teams) Admin Entra Microsoft Intune Windows desktop (7,8,10, and 11) Ticketing System RDP and other remote solutions VMware Environment (ESXi and vCenter) Sophos Central Backup/Storage Solutions (Datto, iDrive, Veeam and Synology) Google Workspace Adobe Admin Portal Active Directory Management Windows Server Operating System (2019 and 2022) DHCP Passler Network Monitor AWS (Amazon Web Services) RMM (Atera and Managed Engine) Documentation Expertise: Visio Network Diagrams Inventory Management Knowledge Base O365 Hardening IT Security Policy Development IT Project Documentation MANAGEMENT SKILLS • Management in planning and organizing the assigned job and handling it. • Reliable in delivering the expected and additional responsibilities assigned • Competent interpersonal skills and able to work harmoniously with a team • Flexible and can adapt easily • Focused on client satisfaction • Manage to work under pressure • Able to handle variety of people.