Alvin G.

Work Experience Summary: MSP and Telco Network Engineer, VoIP Administrator, IT Infrastructure and Network Operations IT Support - Active directory (AD) user account creation and modification, onboarding and offboarding users - Setup and maintenance of laptops - Troubleshoot reported issues, handle service request tickets IT Infrastructure - Site Operations and Global Network Operations - Maintain internet uptime, site to site interconnectivity - Prepare for site access, disaster recovery measures and business continuity protocols - Manage assets, discuss procurement requirements with vendors, prepare costing spreadsheet - Service assurance, site maintenance and upgrades - New build requirements (call center, branch office, remote locations) Network Engineering - Telco new build, upgrades (copper, fiber, wireless) - Firewall, router, switch and access point configuration (Cisco / Fortinet) - Peering, Internet troubleshooting (packet inspection) - Project management, Scoping, Design, Service Delivery, Documentation - RND (new technology) VoIP Administration (FreePBX) - User creation, modification - Device configuration (SIP Client, handsets) - Queue assignment, Queue creation, call flow modification - Outbound and inbound route configuration - SIP trunk configuration and testing, SIP provider provisioning - Troubleshoot signaling and media issues, CDR review Training and Management - Qualify, Interview, assess and hire network engineers - Produce training documents and train new hires - Setup skill matrix and KPIs - One on one coaching, goal setting - Manage the workload and queue for service assurance engineers - Outage management, identification, information dissemination, resolution and analysis - Produce service and account reports