Kyoichi Keanu N.

Virtual Assistant/CSR/TSR

With 8 years of BPO experience and a strong background supporting e-commerce businesses, I bring proven expertise in customer service, technical support, and virtual assistance. Throughout my career, I've worked as a Customer Service Representative, Technical Support Representative, and General Virtual Assistant for growing online stores, handling order management, customer inquiries, backend operations, administrative tasks, and day-to-day business support. I take pride in being a dependable team player who collaborates effectively with colleagues, adapts quickly to changing priorities, and consistently contributes to a positive and productive work environment. I believe in taking ownership of my responsibilities and am always willing to go the extra mile to ensure tasks are completed accurately, efficiently, and on time. My strong attention to detail, problem-solving skills, and commitment to delivering exceptional customer experiences have allowed me to support business growth while maintaining high standards of service. I am a fast learner, highly adaptable, and proactive in finding solutions that help both customers and teams succeed. Above all, I am dedicated to adding value wherever I can and am always ready to step in, support my teammates, and exceed expectations when needed. Let's work together to achieve your goals efficiently, professionally, and with a commitment to excellence. System Tool Experiences -Hubspot -Jobber -Acuity Scheduler -Call Rail -Gorgias -ZenDesk -Shopify -Adobe Photoshop (Basic) -Salesforce -Field nation -Wordpress -Stripe -Xero Notion -Retool -Zapier Previous work experiences : Fresh Clinics Technical Support November 2021 - Present Field Service Dispatcher Illinois Wholesale August 2021 - December 2025 Go2 Careers Virtual Assistant Customer Support Representative(w/ SHOPIFY EXPERIENCE) GENERAL VA FOR Ecommerce Company Feb 27, 2020 - July 2021 Concentrix Philippines: AppleCare Account Worked as a Technical support representative August 2017-April 2019 Gulliver Offshore Contact Center: Waft(Perfume Company Worked as a Chat support representative April 2017-August 2017 Convergys Philippines: Telstra MobileCare Worked as a Technical support representative June 2016-April 2017 EGS Global Solutions: SCUBA LARGO ( Voice account) Worked as a Customer service representative for Telco account. September 2015 to March 2016 Comcast Triple-Play Technical Support Representative January 2015- August 2015 AT&T U- Verse Technical Support Representative August 2013 to December 2014 Askmefast ( Website) Technical Chat Support Outbounders( Website) Telemarketer