Shaban H.

I help businesses design, build and modernize scalable software platforms. From SaaS applications and enterprise systems to AI-powered automation, I architect solutions that improve efficiency, reduce operational costs and support long-term growth. With 12+ years of experience as a Technical Lead and Solutions Architect, I've designed and delivered scalable software platforms, cloud-native applications, and enterprise automation systems. Today, I combine that engineering expertise with modern AI technologies to help organizations work smarter, respond faster, and reduce operational costs. How I Help Businesses 🏗️ Software Architecture & SaaS Platforms - Enterprise SaaS platform architecture - Technical architecture modernization - Backend APIs & system integrations - Scalable multi-tenant applications 🤖 AI Agents & Conversational AI - Customer support chatbots - Voice AI agents - Internal knowledge assistants - Sales and lead qualification assistants ☁️ Cloud & AI System Integration - Speech-to-text integration - Sentiment & quality analysis - Conversational analytics - SLA and compliance monitoring ⚙️ Business Process Automation - Ticket routing & escalation - Invoice and billing automation - CRM & ERP integrations - Email and notification workflows - Enterprise workflow automation 📊 Analytics & Operational Insights - KPI & SLA dashboards - Executive reporting - AI-powered operational insights Technology Stack Development • PHP • Laravel • Node.js • JavaScript • TypeScript • MySQL • PostgreSQL • MongoDB • REST APIs • Microservices • System Integration • WHMCS Cloud & Infrastructure • AWS • Azure • Docker • CI/CD • GitLab • Jenkins AI & LLMs • OpenAI • Anthropic (Claude) • AI Agents • (RAG) • Prompt Engineering • MCP Automation • Make .com • Zapier • n8n • Webhooks • Workflow Automation • Third-party API Integrations Results I've Delivered ✔ Reduced manual call reviews by 75% through AI-powered transcription and summarization. ✔ Improved operational reporting efficiency by 80% using real-time KPI and SLA dashboards. ✔ Extended customer support coverage by 80% with AI-powered voice agents. ✔ Automated VoIP provisioning, billing workflows, and support escalations to eliminate repetitive manual work. I don't just integrate AI - I architect complete, scalable solutions that fit your business, your infrastructure, and your long-term growth strategy. If you're looking for an experienced engineering leader who can turn AI into production-ready systems that save time, reduce costs, and improve customer experience, let's discuss your project.