Catherine L.

Automation Specialist | No-Code Developer | Workflow Systems Builder

A detail-oriented automation specialist with 13 years of remote work experience in customer service and administrative support. Skilled in designing, building, and optimizing workflows using Zapier, Make.com, Airtable, Google Workspace, and other AI tools. Strong ability to translate business needs into automated processes that save time, reduce errors, and improve customer experience. CORE SKILLS Zapier • Make.com • Airtable Notion • Google Workspace Automation design • API basics Webhooks • Data mapping AI workflow integration Documentation & SOP creation Troubleshooting & QA