Catherine L.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Reliable and detail-oriented virtual professional with 13+ years of remote experience in customer service, administrative support, and technical support. I help businesses stay organized, keep customers happy, and make sure the day-to-day work gets done accurately and on time. I'm comfortable handling customer communication, email and inbox management, data entry, research, scheduling, documentation, CRM updates, and other administrative tasks that keep a business running smoothly. I also have hands-on experience with AI tools and no-code automation, which allows me to look for ways to simplify repetitive tasks and improve existing processes, not just complete them manually. What I can help with Customer Service Customer email and chat support Responding to inquiries and follow-ups Troubleshooting and issue resolution Customer onboarding and support Clear, professional customer communication Escalating issues when needed Virtual & Administrative Support Email and inbox management Calendar and appointment management Data entry and database updates Web research CRM management and updates File and document organization Creating and maintaining SOPs and documentation Scheduling and follow-ups General day-to-day administrative support AI & Automation Support Simple workflow automation AI-assisted business processes Make (Integromat) and Zapier Google Workspace automation CRM workflow support Data mapping and webhooks Troubleshooting and testing workflows Using AI tools to improve repetitive processes I've worked with tools including Google Workspace, Make (Integromat), Zapier, Airtable, Notion, CRM platforms, Shopify, Slack, Telegram, n8n, and various AI tools. I'm a fast learner, comfortable learning new software, and I don't need to know everything on day one to figure things out. I take ownership of my work, communicate clearly, and follow through on what I commit to. If you're looking for someone dependable who can support your customers, handle the details behind the scenes, and also help you find smarter ways to get things done, I'd be happy to help.