Mozammel S.

Need a reliable IT Support Specialist who can troubleshoot technical issues, support your employees, and keep your business running smoothly? I'm here to help. Hi, I am MO, an IT Support Specialist and Technical Support Professional with 7+ years of experience supporting businesses, SaaS platforms, employees, and customers. I am a Top Rated Plus Upwork freelancer with 100% Job Success, $100K+ in earnings, and 3,500+ hours of completed client work. I hold an MSc in IT Project Management and a BSc in Information Technology from Teesside University, UK. I specialize in remote IT support, help desk operations, Microsoft 365 troubleshooting, desktop support, and customer-facing technical assistance. 💻 IT SUPPORT & HELP DESK SERVICES I can help your business with: • Remote IT Support and Troubleshooting • Level 1 & Level 2 Help Desk Support • Microsoft 365 Administration and Support • Outlook, Microsoft Teams, OneDrive & SharePoint • Microsoft 365 Login and Authentication Issues • User Account Setup and Management • Password Resets and Access Issues • Windows Desktop Support • Software Installation and Configuration • Application and Network Troubleshooting • Remote Desktop Support • IT Documentation and Ticket Management 🛠️ TOOLS & TECHNOLOGIES IT Administration & Remote Support • Microsoft 365 Admin Center • Google Admin Console • TeamViewer • AnyDesk • RemotePC • NinjaOne Help Desk & Ticketing Systems • Jira • Zendesk • Freshdesk • Zoho Desk • Salesforce • HubSpot Productivity & Collaboration • Microsoft Office 365 • Google Workspace • Microsoft Teams • Slack • Zoom 🤝 ADDITIONAL SERVICES Beyond technical support, I can also assist with: • SaaS Customer Support • Email, Chat & Phone Support • Customer Onboarding • CRM Management • Subscription and Billing Support • Administrative Assistance • Data Entry and Documentation ⭐ WHY WORK WITH ME? ✔ Top Rated Plus Freelancer on Upwork ✔ 100% Job Success Score ✔ $100K+ Earned on Upwork ✔ 3,500+ Hours of Client Experience ✔ MSc in IT Project Management ✔ Strong Technical Troubleshooting Skills ✔ Professional Communication and Fast Response ✔ Reliable, Detail-Oriented and Solution-Focused I believe excellent IT support is about more than fixing technical problems. It's about minimizing downtime, helping people work efficiently, and making technology easier to use. LET'S WORK TOGETHER! Whether you need ongoing IT support, help desk coverage, Microsoft 365 troubleshooting, or a dependable technical support specialist, I would love to become part of your team. Please send me a message. Let's discuss your IT support needs and how I can help your business. Thank you ! MO