Jay Ryan O.

Technical Support | Desktop Support | Windows | Office 365

• I have customer and technical support experience. Providing support to customers in North America. • I handle escalated calls that Frontliner/L1's are not able to handle. • I have experience creating graphs, charts in Excel and using those charts in powerpoint. Present monthly business review to my team and stakeholders. • I have years of supervisory experience in handling a customer service and technical support account. • I am a fast learner and can work with less to no supervision. • I aim to provide the best support experience to my customers by providing speedy service without sacrificing quality • ITIL Certified • COPC Certified