Jay Ryan O.
Technical Support | Desktop Support | Windows | Office 365
• I have customer and technical support experience. Providing support to customers in North America. • I handle escalated calls that Frontliner/L1's are not able to handle. • I have experience creating graphs, charts in Excel and using those charts in powerpoint. Present monthly business review to my team and stakeholders. • I have years of supervisory experience in handling a customer service and technical support account. • I am a fast learner and can work with less to no supervision. • I aim to provide the best support experience to my customers by providing speedy service without sacrificing quality • ITIL Certified • COPC Certified
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $21k
Billed in all: $317,487$317k
$5.4k in the last 6 months
Across 46 contracts
Earnings, last 30 days
Skill rankings: Top 0.79% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
- #11Supervision392 freelancers · 🇵🇭 #6Top 3%🇵🇭#6 of 184
- #68Phone Support5,089 freelancers · 🇵🇭 #35Top 1%🇵🇭#35 of 2,568
- #79Analytics2,087 freelancers · 🇵🇭 #2Top 4%🇵🇭#2 of 195
- #144Online Chat Support11,527 freelancers · 🇵🇭 #60Top 1%🇵🇭#60 of 6,896
- #160Technical Support11,267 freelancers · 🇵🇭 #48Top 1%🇵🇭#48 of 6,366
- #169Email Communication14,123 freelancers · 🇵🇭 #61Top 1%🇵🇭#61 of 6,862
- #173Email Support14,954 freelancers · 🇵🇭 #86Top 1%🇵🇭#86 of 8,734
- #185Microsoft Office15,119 freelancers · 🇵🇭 #35Top 1%🇵🇭#35 of 5,200