Hanah L.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I am a call center professional with over 5 years of experience working for major BPO companies, handling both voice and non-voice accounts (live chat and email) in inbound and outbound support. Throughout my career, I have worked with well-known clients such as Expedia.com, Comcast/Xfinity, and Floryday.com, where I managed bookings, processed orders, troubleshot technical issues, and ensured customer satisfaction. I am highly flexible with working hours, including night and graveyard shifts, and I always prioritize delivering quality service and client satisfaction. In addition to customer support, I have strong e-commerce experience gained from my 7 years at Floryday.com, where I handled global customer inquiries, order tracking, returns, and promotional email campaigns. My most recent role at Peak Support further strengthened my ability to manage account-related concerns and deliver professional support via email and phone. I also bring specialized skills in transcription, having completed a 6-month government-sponsored Medical Transcription Training Program, with hands-on experience as a voicemail transcriptionist. My medical studies give me added advantage in healthcare-related tasks. I am a fast typist with 70 WPM speed and 94% accuracy, combined with excellent communication skills, adaptability, and strong problem-solving abilities. Since transitioning to remote work, I have ensured reliability and continuity by setting up two backup internet providers, a UPS system, a power generator, and a portable charging station—so outages or disruptions will never affect my productivity. I am dedicated, hardworking, and committed to providing efficient and high-quality service in every role I take on.